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FAQ

How fast can your engineers get to me?

Having engineers based locally ensures we can get to you within 1-2-hours’ time slot from your contact with us.

Can you fit parts or install software I already have?

Yes, our engineers can fit parts and software you already have, from a Windows installation to a full custom build.

How does our No Fix No Fee Policy work?

Simply put when on site our engineer will ensure they find the issue and offer a resolution, if they are unable to do so then no fee will be charged for the call out!

What forms of payment do you accept?

We accept payment by means of; Cash, All major Credit/Debit Cards, PayPal and CHAPS (Bank transfers). A full receipt for your records will always be provided on payment.
If paying by PayPal a 3.4% transaction charge will be applied.

What about Replacement parts & Warranty?

All parts supplied will be covered by manufacturer’s warranty.

What if I have several PC's that need repair? (Inclusive of Small Offices)

Yes, whether you have a small office with several desktops needing to be upgraded or a home user with a combination of home computers and need assistance contact us with your enquiry.

PC Call Out

We come to you, saving you the hassle of unplugging and packing your device or system up for transporting. And best of all there is NO call out charge for this service!

Work on-site

Meaning we can fix your problem without too many interruptions to your day and less downtime transporting system back and forth from workshop to business premises

Systems repairs

We have experience of repairing many systems, from Windows desktops, laptops, EPOS systems to handling devices such as tablets and iPads, all makes and models.

Upgrades

Work systems becoming too slow? Thinking about buying new systems? STOP! Speak to us first, there may be no need to buy new systems, instead, you might be able to upgrade parts inside your systems saving you money and giving your systems a new lease of life  Whether it’s a laptop EPOS desktop contact us today!

Express service

Our express service is available for people who have just not got the time, what we do is arrange a collection from you take your device/system back to the workshop. Once we discover the issue we will let you know the problem and the fix. We will then drop the device back to your chosen destination or posted/shipped in some cases.