We are asked lots of questions about our PC systems, click and collect service, customer support and more! In order to help, and reassure you, we have collated our most popular system questions below. We hope you will find this information useful, but if you still have questions please email us or  complete our contact form and we will get back to you as soon as possible.

All you need to know

When will my system be ready?

Bespoke system builds take between 1-3 working days, but can take up to 5 working days during busy periods. This includes system testing. Systems listed in our “Same Day PCs” are available in store for immediate pick-up or delivery. Items ordered after 5pm will be sent the following working day (does not include Saturdays).

Can you customise systems from your PC range?

We provide a configurator across all systems on our site, excluding refurbished and Same Day PCs. This allows you to configure a system’s specification, including graphics card, processor, memory, storage, case and more. If you require further customisation, please get in touch. We would be happy build your dream PC, offering both soft and hard tubing water-cooling, case modifications, and lighting.

What warranty do you offer?

We offer a 3-year warranty including parts and labour. Be sure to keep the box in the event of a fault. If a faulty part is no longer in stock or available, we will contact you. We will arrange for you to return the system. We will test and remove the faulty part, and ship it to the manufacturer at no cost to you. Depending on the manufacturer, this can typically take up to 30 days, however it can be longer. We do our best to ensure we only use quality parts, to limit disruption to you, however, in the event a part is faulty we will do our best to offer an interim option. Once the manufacturer has fixed the fault, or returned a replacement we will contact you. This will be to advise you to return your system to re-fit the part, or to collect your item. Warranty Period – After 30 Days Sometimes goods may become faulty after the Acceptance Period has expired but remain within the Warranty Period. Depending on the product, you will receive either a replacement or your product will be repaired. We understand reducing the time you are without a working product is important and we will handle your return, however you can often save time and money by handling the return directly with the manufacturer. We will advise you of this option when appropriate. If a direct service is not available or you would prefer WrightPC to handle your return, then we encourage you to contact us. We will send your goods for repair or replacement, to the manufacturer under warranty. Turnaround times vary between manufacturer and product type. WrightPC along with our suppliers will endeavour to return items in the speediest manner possible for the quickest resolution. Goods returned for repair or replacement should be sent without any accessories as we cannot guarantee that they will remain present with the original item throughout the return process. If the manufacturer is unable to return the items within 28 days, we will give you the option of a refund. Depending on the age of the items, the refund may include a deduction for the length of time you have used them (this is also known as rescission).

How much do you charge for upgrades e.g., processor, memory, and hard drive upgrades?

We offer a PC upgrade service, whether bought from WrightPC or another supplier. If your system was bought from us in the last 12 months, we will upgrade any of the following system components free of charge: Processors, Motherboard, Graphics Cards, Memory, Hard Drive For upgrades to systems older than 12 months, or for upgrades to systems purchased elsewhere, we charge a minimum fee of £40. Please note this does not include the component or shipping fee.

Do your systems come with an Operating System?

Yes, all our systems come with Windows 11 pre-installed. If you would prefer an alternative Operating System, please call, contact us, or leave a note with your order (if ordering online). You can also opt for a system without a pre-installed OS, however these are not tested with the same extensive methods as systems with an OS including graphic card stress tests, memory and CPUs. All No-OS systems are formatted before shipping.

Do you test your PC Systems?

Yes. We ensure the reliability and stability of all our systems (including our refurbished range) with a series of stress tests including graphic card, CPU and Memory. All our systems are put through benchmark testing throughout our Quality Control process.

What if I have a problem with my PC?

If you experience any problems with your PC, please get in touch, or visit “So you think you’ve got a problem with your PC?” We carefully curated this page pulling together years of experience, and listening to our customers, to provide what we hope will be an invaluable go-to list you can use, and share with others. Our list includes easy to resolve setup queries and supportive videos. If you have checked “So you think you’ve got a problem with your PC?” or you are not sure if the product is faulty, we encourage you to contact us about the fault via phone, email or through the Member’s Area (available if purchased through our website). We endeavour to answer all calls as soon as possible, but if we’re unable to take your call, please leave a message and we will get back to you. Most often the problem can be resolved via the Ticket System (My Ticket) located in your Member’s area or over the phone. We can also offer remote support (whereby we access your computer, with your permission, remotely, wherever you are) via SplashTop which allows us to access your computer with your permission. Please note, you will need to provide us with your Invoice Number or Order Number.


If you need computer hardware support or advice (upgrades, computer errors, configuration issues, backups etc), we can help. Bring your system to our office for investigation and advice. Please note all work/diagnosis incurs a minimum charge of £40.

Support and other FAQs

Do you offer telephone support?

We only provide telephone support to customers within their 3-year warranty period. We do not offer free telephone support. If you have a problem please contact us and will be happy to provide a quote.

Do you offer a Student Discount?

No, we don’t offer a student discount.